Sanitary Measures for COVID-19
In light of COVID-19, We are taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community
We're keeping you safe with delivery that minimise human contact. With the Contactless Delivery option, we will leave your package at your doorstep and send you an SMS once it has been delivered. The option can be chosen under the Select Packaging section, and is only available with eco-friendly packaging. Please note: with this option, you acknowledge and agree that we have no liability for any loss or damage to your order upon its delivery.
In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual. We're working hard to fulfill every one of your wishes, however, due to high order volume, limited slots may be available.
We delivers across the world, with the delivery methods. We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updated.
Scheduled Time Slots
You can now schedule your delivery by picking a time slot most convenient for you at checkout.
General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. A tracking number will be provided by SMS or e-mail once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team